Managed remote teams, built around how your industry actually works

Handles the high-volume forwarding desk work: entering bookings, preparing house bills, packing lists and pre-alerts, issuing arrival notices, and keeping track & trace current by chasing status from carriers and overseas agents. Works to your desk's procedures — the reliable pair of hands that frees your senior forwarders from repetitive booking and documentation load.

Manages shipments end to end across air, sea and road — from quote and rate request through booking, documentation and delivery. Coordinates directly with carriers, overseas agents and customs, and resolves delays and document discrepancies before they escalate, keeping files moving without the desk being checked over their shoulder.

A senior forwarding operator for complex, multimodal and project cargo. Strong on routing, carrier and rate-negotiation support, exception and claims handling, and the judgment calls that keep difficult shipments on track — and can tighten your desk's procedures and bring junior forwarders up to speed. For when forwarding is the core of your business.

Handles inbound tickets, live chat and email — answering common product questions from your runbooks and help docs, resolving account, access and login issues, and escalating anything complex to Tier-2 with clean notes. Works well with saved replies and defined procedures.

Owns the front-line queue day to day: troubleshoots beyond the script, raises first-contact resolution, keeps response times within SLA, handles frustrated users, and updates macros and help-centre articles as gaps appear. Reduces the load on Tier-2 instead of just passing tickets up.

Anchors the front line — resolves the hardest first-line tickets, analyses ticket trends and flags recurring product issues, builds out the knowledge base to deflect repeat questions, and tightens escalation workflows. Can coach junior agents and lift the whole queue, for when support quality directly drives retention.

Enters and verifies orders, updates order statuses, prepares shipping documentation, processes tracking updates, and flags exceptions like address errors or stock mismatches. High-volume order administration worked to your process.

Manages orders from confirmation to delivery — coordinating with warehouses, suppliers and carriers, resolving delays and fulfilment issues before customers notice, processing changes and cancellations, and keeping order data accurate across your webshop, ERP and marketplaces.

Runs fulfilment with the oversight of an operations lead: complex multi-channel and B2B order flows, streamlining order-to-delivery, cutting error rates and handling time, and reporting on fulfilment performance. Tightens procedures as volume scales — for when a mishandled order costs you a customer.

Best for task-based support. Our Junior VAs handle data entry, file organization, basic research, calendar updates, and routine admin tasks. They work well with clearly defined instructions and are ideal for businesses looking for dependable, entry-level assistance.

With strong remote work experience, our Experienced VAs can manage inboxes, coordinate schedules, conduct market research, format documents, and support internal processes. They’re proactive, organized, and require minimal supervision to deliver consistent results.

Resourceful and strategic, our Expert VAs bring multi-functional support across operations, client communications, project coordination, and process improvement. They anticipate needs, solve problems independently, and often serve as a right-hand operator to founders and busy executives.