Remote back-office staff for European freight forwarders

Handles the high-volume forwarding desk work: entering bookings, preparing house bills, packing lists and pre-alerts, issuing arrival notices, and keeping track & trace current by chasing status from carriers and overseas agents. Works to your desk's procedures — the reliable pair of hands that frees your senior forwarders from repetitive booking and documentation load.

Manages shipments end to end across air, sea and road — from quote and rate request through booking, documentation and delivery. Coordinates directly with carriers, overseas agents and customs, and resolves delays and document discrepancies before they escalate, keeping files moving without the desk being checked over their shoulder.

A senior forwarding operator for complex, multimodal and project cargo. Strong on routing, carrier and rate-negotiation support, exception and claims handling, and the judgment calls that keep difficult shipments on track — and can tighten your desk's procedures and bring junior forwarders up to speed. For when forwarding is the core of your business.

Compiles and checks the customs paperwork behind every shipment — commercial invoices, packing lists, certificates of origin and declaration data — entered to your procedures. Tracks clearance status, flags holds early, and keeps documentation complete so shipments aren't stopped at the border for missing paper.

Runs the customs process shipment by shipment: commodity and HS-code classification support, preparing and lodging declarations through your system or broker, resolving customs queries and holds, and keeping documentation compliant across your trade lanes.

Handles the difficult end of customs — special procedures, controlled or restricted-goods documentation, duty, tariff and origin questions, and dispute and hold resolution — and keeps your customs process aligned as regulations change. A reference point your team can put classification and compliance questions to.

Produces and issues freight invoices, matches carrier charges back to bookings and agreed rates, and records job cost and revenue in your system. Catches obvious mismatches and keeps high-volume billing flowing accurately to your process.

Owns freight billing day to day — invoice creation and carrier-invoice reconciliation, verifying accessorials and surcharges, chasing and resolving discrepancies, issuing credit notes, and keeping job profitability accurate as volumes move.

Manages complex billing across multi-leg and multi-currency jobs, audits carrier rates and recovers overcharges through disputes, and analyses cost and margin by lane. Supports month-end and can tighten billing controls to close the revenue leakage that quietly erodes forwarding margins.

Takes on the routine administrative load — data entry, document preparation and formatting, record and database updates, and file organisation — worked to clear procedures. The dependable support that keeps your admin from piling up.

Runs recurring back-office operations with little oversight: data and document management, CRM and system updates, report preparation, and cross-checking records for accuracy — handling the exceptions rather than passing them back.

Manages admin that spans multiple systems and moving parts — process coordination, reporting and reconciliation across tools, and finding and fixing the data and process gaps others miss. Can document and streamline your back-office workflows so they run cleaner.

Handles inbound customer inquiries by chat and email — in English or your customers' own language — answering common questions from your documented procedures and resolving routine order and account issues. Escalates anything complex with clean, complete notes.

Runs your support queue day to day: resolving issues that go beyond the script, handling frustrated customers with a steady hand, keeping response times within target, and updating macros and help content as gaps show up.

Owns the quality of your support — resolves the hardest cases, spots the recurring problems worth fixing at the source, sharpens workflows and response templates, and can coach junior agents to lift the whole queue, not just clear tickets.

Keeps your CRM clean and current, researches and builds prospect lists, prepares quotes and basic proposals, books meetings, and handles the follow-up admin — the groundwork that keeps your salespeople selling instead of doing data entry.

Runs day-to-day support for the sales team: managing pipeline data and reporting, preparing quotes and proposals, and coordinating scheduling and documents with prospects and clients so deals keep moving.

Manages the operational side of sales — pipeline and reporting analysis, proposal and RFP support, CRM process improvement, and the administrative coordination of multi-stakeholder deals. Can set up cleaner sales-support processes and guide juniors.