Remote back-office staff for European e-commerce brands

Enters and verifies orders, updates order statuses, prepares shipping documentation, processes tracking updates, and flags exceptions like address errors or stock mismatches. High-volume order administration worked to your process.

Manages orders from confirmation to delivery — coordinating with warehouses, suppliers and carriers, resolving delays and fulfilment issues before customers notice, processing changes and cancellations, and keeping order data accurate across your webshop, ERP and marketplaces.

Runs fulfilment with the oversight of an operations lead: complex multi-channel and B2B order flows, streamlining order-to-delivery, cutting error rates and handling time, and reporting on fulfilment performance. Tightens procedures as volume scales — for when a mishandled order costs you a customer.

Raises and tracks purchase orders, sends order confirmations to suppliers, chases delivery status, and keeps supplier and inbound-stock records up to date. Keeps the supply side moving to your process.

Manages supplier relationships day to day — placing and following up POs, tracking lead times and inbound deliveries, resolving discrepancies on quantity, pricing and timing, and coordinating replenishment so you neither run short nor overstock.

Owns supplier operations: managing multiple suppliers and complex POs, negotiating timelines and resolving disputes, monitoring supplier performance, and improving replenishment and lead-time planning. For when supply reliability decides whether you can sell.

Creates and updates product listings — entering product data, descriptions, attributes, images and pricing — and keeps the catalogue accurate and consistent across your store to defined templates.

Manages the catalogue day to day: building and optimising listings across your store and marketplaces, keeping product data, pricing and stock consistent across channels, running bulk updates, and fixing the listing errors that quietly lose sales.

Owns catalogue operations at scale — multi-channel listing strategy, product-data structure and PIM management, optimising listings for search and conversion, and keeping large catalogues clean across every channel. Sets listing standards and can guide the team, for when your catalogue is your storefront.

Processes return requests and RMAs, issues refunds and exchanges to your policy, updates stock on returned items, and keeps return records accurate. Handles the routine returns load so it doesn't back up.

Manages returns end to end — approving and processing RMAs, coordinating reverse logistics and restocking, resolving refund and exchange issues, and keeping customers updated on return status. Tracks return reasons so patterns surface.

Runs the returns operation: handling complex cases, disputes and returns-related chargebacks, analysing return reasons to cut return rates, and tightening the returns process and policy. For when returns quietly eat margin and you need them controlled.

Handles inbound customer inquiries by chat and email — in English or your customers' own language — answering common questions from your documented procedures and resolving routine order and account issues. Escalates anything complex with clean, complete notes.

Runs your support queue day to day: resolving issues that go beyond the script, handling frustrated customers with a steady hand, keeping response times within target, and updating macros and help content as gaps show up.

Owns the quality of your support — resolves the hardest cases, spots the recurring problems worth fixing at the source, sharpens workflows and response templates, and can coach junior agents to lift the whole queue, not just clear tickets.

Takes on the routine administrative load — data entry, document preparation and formatting, record and database updates, and file organisation — worked to clear procedures. The dependable support that keeps your admin from piling up.

Runs recurring back-office operations with little oversight: data and document management, CRM and system updates, report preparation, and cross-checking records for accuracy — handling the exceptions rather than passing them back.

Manages admin that spans multiple systems and moving parts — process coordination, reporting and reconciliation across tools, and finding and fixing the data and process gaps others miss. Can document and streamline your back-office workflows so they run cleaner.

Keeps your CRM clean and current, researches and builds prospect lists, prepares quotes and basic proposals, books meetings, and handles the follow-up admin — the groundwork that keeps your salespeople selling instead of doing data entry.

Runs day-to-day support for the sales team: managing pipeline data and reporting, preparing quotes and proposals, and coordinating scheduling and documents with prospects and clients so deals keep moving.

Manages the operational side of sales — pipeline and reporting analysis, proposal and RFP support, CRM process improvement, and the administrative coordination of multi-stakeholder deals. Can set up cleaner sales-support processes and guide juniors.